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Membership & verification standards

Clear membership designations and a live way to check their current status.

How Select assessment works

Apply for Select →
  1. 1

    Step 1 — Apply for Select

    The workshop claims its profile if necessary and selects the Select assessment. Much of the business information should already be filled in.

  2. 2

    Step 2 — Supply evidence

    The business answers a short guided questionnaire and uploads the necessary documents and photographs.

  3. 3

    Step 3 — PanelDirectory review

    An authorised reviewer checks the evidence. A short video call or virtual workshop walkthrough is used to confirm the facilities and clarify questions.

  4. 4

    Step 4 — Assessment decision

    Pass, Further Information Required, or Declined. A successful business receives Select status and access to the gold shield.

  5. 5

    Step 5 — Annual review

    Reconfirm relevant information every 12 months, with further assessment when significant changes or substantiated concerns justify it.

Membership becomes active after assessment approval and activation of the Select subscription. Assessment evidence stays private.

PanelDirectory Listed

A legitimate business with an eligible public listing. Listed is free and conveys no verification or quality endorsement. Owners may claim and maintain their profiles.

PanelDirectory Verified

The blue shield requires current Verified approval and evidence supporting all four checks:

  • Business identity
  • Operating address
  • Authorised representative
  • Stated services

PanelDirectory Select

The gold shield requires current Verified checks and a passed enhanced online assessment covering:

  1. Business legitimacy and authorisation
  2. Staff qualifications, experience or training
  3. Workshop facilities and equipment
  4. Access to and use of applicable repair procedures
  5. Documented repair quality-control process
  6. Arrangements for specialist work and subcontracting
  7. Customer complaints and rectification procedures

Photographs, appropriate documents and supporting evidence are accepted. An authorised reviewer uses a short video call or virtual workshop walkthrough to confirm facilities and clarify questions. Decisions record the reviewer, date, evidence and reasons. Applicants can correct information and seek reassessment.

Badges link to a live page identifying the business, current designation, scope, review and expiry dates, and whether the designation is active, suspended or expired. Evidence and personal member details remain private.

Membership conditions

Listed is free and carries no verification endorsement. Verified is $19.95/month + GST. Select is $49.95/month + GST plus a $149 + GST initial assessment fee. The ongoing Select subscription begins only after approval.

The first 20 qualifying founding memberships receive $29.95/month + GST for their first 12 months and a waived initial assessment fee, then $49.95/month + GST. Eligibility is confirmed at assessment approval; an application alone does not reserve a place. If the offer is full, the standard fee must be paid before approval. The transition date is recorded when the subscription begins, with advance notification.

The assessment is an online review of business identity, capability and documented processes. It is not an inspection or a guarantee of every repair. Panel Quote use is not required. Evidence may include photographs and documents. A reviewer uses a short video call or virtual workshop walkthrough to confirm facilities and clarify questions before passing Select.

For standard applicants, the assessment fee is non-refundable once review begins. If declined, you may correct information and seek reassessment; no Select subscription starts. Contact administration about a fee refund if you withdraw before review begins. Monthly subscriptions renew automatically and may be cancelled through Stripe. Approved upgrades may incur a disclosed prorated invoice. Annual confirmation and current approval evidence are required for badges. Billing is recorded separately and does not determine shield approval. Suspension or expiry stops benefits and queues cancellation of recurring membership billing; any unused-period credit is handled in the billing account. Badge restoration requires current approval. Where billing was cancelled, a new subscription is managed separately.

Badge use is permitted only for the approved business, without changing the artwork or implying an insurer endorsement or repair guarantee. Link every website badge to its live status page. Remove downloaded badges from websites, signatures and marketing when the designation ends. Old artwork does not prove current status.

Featured capacity is controlled by administration. Membership provides eligibility for fair local rotation, not an exclusive or guaranteed homepage position.